Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order directly through our website, Facebook Page, or WhatsApp by selecting your desired product and completing the checkout process.

2. What payment methods do you accept?

We currently accept:

Cash on Delivery (Available in selected locations)
bKash
Nagad
Bank Transfer
Other available online payment methods

3. How long does delivery take?

Inside Dhaka: 1–3 Business Days
Outside Dhaka: 2–5 Business Days

Delivery time may vary depending on courier availability, weather conditions, and public holidays.

4. Can I track my order?

Yes. You can easily track your order anytime from our Order Tracking page by entering your order information.

5. Do your products come with a warranty?

Yes. Warranty availability depends on the specific product. Please check the product page for warranty details before placing your order.

6. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once the product has been dispatched, cancellation may no longer be possible.

7. Are your products original?

Absolutely. We only sell 100% original and authentic products sourced from trusted brands and authorized suppliers.

8. How can I contact customer support?

You can contact our customer support team through Phone, WhatsApp, Facebook Messenger, or Email during our business hours.

9. What should I do if I receive a damaged product?

Please contact us within 24 hours of receiving the product and provide an unboxing video along with your order information. Our support team will assist you as quickly as possible.

10. Is Cash on Delivery available everywhere?

Cash on Delivery is available in selected locations. Availability depends on your delivery address and courier service coverage.